Privacy Policy

This Privacy Policy explains how CXassist (“Company,” “we,” “our,” or “us”) collects, uses, and protects your personal information when you use our website, applications, or paid plans (collectively, the “Service”).

By using the Service, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Service.

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1. Introduction

CXassist is an AI-powered email automation platform. We respect your privacy and are committed to protecting your personal information. This Privacy Policy is part of our Terms of Service and applies to all users of our Service.

2. Information We Collect

We may collect the following information when you use the Service:

• Personal Information: such as your name, email address, phone number, and billing details.
• Usage Data: including your IP address, browser type, device identifiers, operating system, and activity on our Service.
• Email Data (via API access): Subject lines and email bodies may be temporarily processed by our AI model in order to generate responses. We do not permanently store or retain email content.

We never sell your personal information.

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3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Generate personalized AI responses to your emails
• Manage billing and paid plans
• Offer customer support
• Comply with legal obligations

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4. Security

We use industry-standard security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute protection.

5. Data Processing with Third Parties

Your data is processed via Google API and OpenAI API. This involves a data transfer to the providers of these services, which may be located in different jurisdictions. By using our services, you consent to this transfer and acknowledge that the jurisdiction where these third-party services are located may have different data protection laws than your own jurisdiction. Their privacy policies can be found here:

1. Google: https://developers.google.com/terms/api-services-user-data-policy
2. OpenAI: https://openai.com/policies/privacy-policy

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CXassist's use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements. The subject line and email body is shared with the AI model in order to generate responses. Google Workspace API's are not used to develop, improve, or train generalized AI and/or ML models. By using CXassist you consent to share data with OpenAI for use of the application, subject to OpenAI API Data Usage Policies.

6. Data Retention

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7. Disclosure of Data

We may share information in limited cases:

• To comply with legal obligations
• With subsidiaries, affiliates, and service providers supporting our business
• In the event of a merger, acquisition, or asset sale
• With your consent

We never sell your data.

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8. Payments

Payments are securely processed by Stripe. CXassist does not store or collect your payment card details. Stripe’s Privacy Policy can be viewed at: https://stripe.com/privacy.

9. Children's Privacy

Our Service is not intended for anyone under 18. We do not knowingly collect information from children. If you believe your child has provided personal data, please contact us and we will delete it.

10. Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are located in the European Union (EU), European Economic Area (EEA), or California (USA), you may have the following rights:

• Access, correct, or delete your personal data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time
• File a complaint with your local supervisory authority

To exercise these rights, contact us at support@cxassist.io.

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11. Changes To This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Please review periodically.

12. Contact Us

For questions or concerns about this Privacy Policy, contact us at:

📧 support@cxassist.io