In today’s fast-paced business environment, managing and responding to emails can consume a significant portion of an employee’s workday. McKinsey research has shown that nearly 28% of an average worker’s time is dedicated to reading and answering emails, equating to almost 2.5 hours per day. For those in customer or partner-facing roles, this duration is even higher. Enter CXassist, a revolutionary SaaS product designed to automate the handling of all your inbound emails, source answers from uploaded materials like product and price sheets, and significantly save business hours.
Implementing CXassist is a breeze. Users simply log in with the email account they wish to automate, upload their training material, and activate the service. The simplicity of the setup process makes it an accessible tool even for those with no experience in AI, allowing companies to seamlessly integrate automation into their email workflows.
CXassist distinguishes itself by harmoniously blending automation with human interaction. By enabling companies to set personalized rules including personality, urgency, and keywords, CXassist assigns emails either to human representatives or its intelligent AI assistant. This thoughtful balance ensures enhanced customer satisfaction and increased productivity.
The AI-driven email assistant in CXassist is powered by key insights extracted from the uploaded knowledge base, allowing it to handle inbound emails with precision and expertise. By automating this substantial part of the workflow, companies can reallocate their human resources to focus on high-impact, value-added activities, thereby gaining substantial productivity.
By leveraging CXassist, companies can avoid the additional capital expenditure associated with hiring more support or sales employees. The platform enables businesses to optimize resource allocation and experience significant savings, while also ensuring prompt and accurate email responses.